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Terms & Conditions for rainscents.co.za, and use of Guest Amenities and Surveys

Terms and Conditions of Use

1. Introduction: Welcome to Rainscents PTY LTD. By accessing or using our website, you agree to comply with and be bound by these terms and conditions. Please review them carefully.

2. Definitions

  • "We," "us," and "our" refer to Rainscents PTY LTD.

  • "You" and "your" refer to the user or visitor of our website.

3. Use of Website

  • You must be at least 18 years old to use this site.

  • You agree to use our website only for lawful purposes.

  • Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.

4. Products and Services

  • Our products are guest amenities, including but not limited to toiletries, linens, and accessories.

  • Our services are market research, including but nt limited to guest experience surveys, satisfaction surveys and other market research offerings to the hospitality industry.

  • We reserve the right to modify or discontinue any product at any time.

5. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Prices for our products are subject to change without notice.

  • We accept various forms of payment, including credit cards, debit cards and EFT.

6. Shipping and Delivery

  • We ship our products locally, for international shipments please contact us and we will gladly ship products to your location.

  • Shipping costs and delivery times vary based on the destination.

  • We are not responsible for delays caused by shipping carriers or customs clearance.

7. Returns and Refunds

  • We accept returns within 30 days of purchase.

  • Products must be unused and in their original packaging.

  • Refunds will be issued to the original payment method.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or products.

9. Privacy Policy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.

10. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms at any time without prior notice.

11. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of The Republic Of South Africa.

12. Contact Information

Terms and Conditions for Use of Guest Amenities

1. Introduction Welcome to rainscents.co.za. By using our guest amenities, you agree to comply with and be bound by these terms and conditions. Please review them carefully.

2. Definitions

  • "We," "us," and "our" refer to Rainscents PTY LTD, the manufacturer of guest amenities.

  • "You" and "your" refer to the user or consumer of our amenities.

3. Use of Amenities

  • Our guest amenities are intended for use by the end consumer and should be used in accordance with how soap, shampoo etc are supposed and expected to be used

  • Unauthorized use of our amenities, including resale or redistribution, is prohibited unless you have a resale agreement with Rainscents PTY LTD

4. Safety and Usage Guidelines

  • Always use the guests amenities as expected as per the product’s intended purpose.

  • Use our amenities only for their intended purpose.

  • Keep amenities out of reach of children and pets.

5. Product Quality and Warranty

  • We ensure that all our amenities are of high quality and meet industry standards.

  • If you experience any issues with our products, please contact us within 14 days of purchase for a replacement or refund.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our amenities.

  • Our liability is limited to the cost of the product in question.

7. Privacy Policy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.

8. Intellectual Property

  • All content related to our amenities, including designs, logos, and trademarks, is the property of Rainscents PTY LTD and is protected by intellectual property laws.

  • You may not reproduce, distribute, or create derivative works from our content without our express written permission.

9. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms at any time without prior notice.

  • Any changes will be posted on our website.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of South Africa.

11. Contact Information

Terms and Conditions for Guest Experience Surveys

​1. Introduction Welcome to rainscents.co.za. By using our website and participating in our guest surveys, you agree to comply with and be bound by these terms and conditions. Please review them carefully.

2. Definitions

  • "We," "us," and "our" refer to rainscents.co.za.

  • "You" and "your" refer to the user or visitor of our website.

3. Use of Website

  • You must be at least 18 years old to use this site.

  • You agree to use our website only for lawful purposes.

  • Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.

4. Survey Participation

  • By participating in our surveys, you agree to provide honest and accurate feedback.

  • Participation in our surveys is voluntary, and you may withdraw at any time.

5. Data Collection and Use

  • We collect and use your personal information as described in our Privacy Policy, however your information as a survey participant will not be shared with third parties or clients

  • Your survey responses will be used to improve our clients (those who commission our services) services and products.

  • Personal information collected through surveys will be kept confidential and used only for the purposes stated within the survey and to enhance product and service offerings of our clients.

  • No person shall be singled out for any responses gathered unless otherwise given explicitly by the person taking the survey

  • Data gathered is combined and aggregated as a whole and complete dataset for reporting purposes

6. Rewards and Incentives

  • Participants may be eligible for rewards, such as gift cards or other incentives, if/as specified in the survey invitation.

  • Rewards are subject to availability and may vary.

7. Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is the property of rainscents.co.za and is protected by copyright and other intellectual property laws.

  • You may not reproduce, distribute, or create derivative works from our content without our express written permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or participation in our surveys.

9. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time without prior notice.

  • Any changes will be posted on our website.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of South Africa.

11. Contact Information

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